Privacy policy

Welcome to Gravado. This Privacy Policy explains how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website.

Contact

If you have any questions, concerns, or complaints about this policy, please contact us at gravado.in@gmail.com.

Collecting Personal Information

When you visit our site, we collect certain information about your device, interaction with the site, and data necessary for processing your purchases. We may also gather additional information if you contact us for customer support.

• Device Information

  • Purpose: To optimize the site and perform analytics.
  • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Personal Information Collected: Web browser version, IP address, time zone, cookie details, viewed products, search terms, and site interaction.

• Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, provide invoices, and communicate with you.
  • Source: Provided by you.
  • Personal Information Collected: Name, billing and shipping address, payment information, email address, and phone number.

• Customer Support Information

  • Purpose: To provide customer support.
  • Source: Provided by you.
  • Personal Information Collected: Name, email address, order number, phone number.

Sharing Personal Information

We share your Personal Information with service providers to fulfill our contracts and provide our services. For example, we use Shopify to power our online store. We may also share information to comply with laws and protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertisements or marketing communications. This includes using services like Google Analytics and sharing data with advertising partners.

• Opting Out of Targeted Advertising:
  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  • Digital Advertising Alliance: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to offer products, process payments, fulfill orders, and keep you updated about our offerings.

• Lawful Basis:
  • Consent
  • Contractual Necessity
  • Legal Obligations
  • Vital Interests
  • Public Interest
  • Legitimate Interests

Retention

We retain your Personal Information unless you request erasure. For more details on your right to erasure, see the 'Your Rights' section below.

Cookies

We use various cookies (functional, performance, advertising, and social media) to enhance your browsing experience. You can manage cookies through your browser settings. Note that disabling cookies may affect site accessibility.

• Do Not Track:
  • We do not change our data practices based on "Do Not Track" signals.

Changes

We may update this Privacy Policy due to operational, legal, or regulatory reasons. Check back periodically for updates.

Complaints

If you have concerns, contact us. If you're unsatisfied with our response, you can lodge a complaint with the relevant data protection authority.

Thank you for choosing Gravado!